There are two ways to access your Abivia web mail account. You can use either a normal (unencrypted) connection or a secure connection. The secure connection makes it very difficult for anyone to intercept your mail, but it takes some extra effort. Both methods are described here.

In these examples, substitute "yourdomain" for your actual domain name

Normal (Unencrypted) Web Mail Connection

Connecting to web mail:

  • Use your browser to get to http://yourdomain/webmail. For example, if your domain is mynewdomain.com, enter http://mynewdomain.com/webmail. If for some reason this doesn't work, try http://yourdomain:2095.
  • Your browser may prompt you for a user name and password. Enter your regular mail address and password and click OK.
  • If a previous session has timed out, you may see a second login screen. Enter your regular mail address and password and click Login.
  • If you have not set a preferred mail application, you will see three icons:
    • Each represents a different mail client with different features.
    • It is strongly advised that you pick one client and stick with it, because there is no way to move folders and sent messages from one client to the other.
    • If you have no preferences, we suggest RoundCube.
  • You are now in the web mail client.

Encrypted Web Mail Connection

Abivia's web mail system runs multiple domains on the same server. This means that the SSL certificate is shared between those domains. Our certificate is also self-signed. This doesn't affect the level of encryption on the connection, but most modern web browsers require that you explicitly acknowledge that you want to connect. These warnings are designed to protect you against fraudulent sites that attempt to steal your personal information. Abivia's web mail server should never ask you for personal information. The encryption is simply designed to keep the contents of your private mail private. If you have concerns about this, please use the unencrypted connection (see above).

Connecting to secure web mail:

  • Use your browser to get to https://yourdomain:2096 (for example, if your domain is mynewdomain.com, enter https://mynewdomain.com:2096).
  • If you get a message like "500 Internal Server Error" or "The website cannot display the page", remember to include the "s" in "https".
  • You will see a security certificate warning. This is expected because the server uses a shared certificate.
  • In Firefox 3, you only need to acknowledge the certificate once:
    • You will get a page that reads "Secure Connection Failed", "yourdomain:2096 uses an invalid security certificate." and "The certificate is only valid for servername.directrouter.com", where "servername" will vary depending on your host.
    • Click on the link "Or you could add an exception..."
    • Click on the "Add Exception" button.
    • A dialogue window appears. Click on "Get Certificate"
    • Make sure the "Permanently store this exception" check box is checked.
    • Click on the "Confirm security exception" button.
  • In Internet Explorer 7:
    • You will see a page titled "Certificate Error: Navigation Blocked" and the message "There is a problem with this website's security certificate." Ignore the warnings and click on "continue to this website".
  • Your browser may prompt you for a user name and password. Enter your regular mail address and password and click OK.
  • If a previous session has timed out, you may see a second login screen. Enter your regular mail address and password and click Login.
  • If you have not set a preferred mail application, you will see three icons:
    • Each represents a different mail client with different features.
    • It is strongly advised that you pick one client and stick with it, because there is no way to move folders and sent messages from one client to the other.
    • If you have no preferences, we suggest RoundCube.
  • You are now in the web mail client.